Tel : +374 91 24 44 88
GENERAL TERMS & CONDITIONS
REGISTRATION & PAYMENT
How do I register for training courses of Higher School of Etiquette? You can register online through https://www.etiquetteart.com/. Alternatively, please forward all required details by email to info@hse.am. Booking confirmation Once we have processed your registration, we will email you a confirmation with an invoice. However, if you do not hear from us within 24 hours, please contact us either by email at info@hse.am or by phone at + 374 91 244 488 (Yerevan, Armenia). Please note that by registering you are provisionally booking your place on the training course. Full payment is required before the training commences. Your full enrollment is guaranteed once payment has been received. Are there any deadlines for registration? We encourage participants to book as early as possible in order to avoid disappointment and to allow us sufficient time for administration. What does the training course fee include? The fee includes tuition, relevant training materials (if announced in programme), working luncheons and refreshments during breaks, and printed certificates (if announced in programme). How can payment be made, and in what currencies? Payments can be made by bank transfer in Armenian drams (AMD), US dollars (USD), Euros (EUR) or Rubles (RUB) . We accept payments by all major credit and debit cards only through our website. *Please note that residents of the Republic of Armenia can only make payments in Armenian drams.
CANCELLATION & REFUND POLICY
What if Europrotocol cancels my training course? Unfortunately, training course cancellations do sometimes occur. Should this happen we will refund your money in full unless you indicate that you agree to be transferred to another training course date of your choice, valid for 12 months from cancellation date. Should Europrotocol cancel your training course, we are liable to refund only the cost of the training course and no other costs or expenses. What are your booking, cancellation, substitution and transfer policy? We try to be as fair as possible with cancellations and refunds as we understand cancellations are sometimes unavoidable. If you cannot attend the training course replacement participants are always welcome. Our cancellation policy is as follows: If for any reason you have to cancel an agreed registration, this must be notified to us in writing by email and the cancellation fees will apply as set out below: Cancelling your place If you notify Europrotocol in writing (via email) up to 28 days before the start date of a course, you will receive a full refund less an administration fee as follows:
POLICY ON DISCRIMINATION AND UNACCEPTABLE BEHAVIOUR
Aim: In line with its Commitment to equal opportunities, Europrotocol is committed to promoting a harmonious working and learning environment based on equality and mutual respect, free from any form of discrimination. Unacceptable behaviour: Examples of unacceptable discriminatory behaviour would include treating an individual unfairly due to their: • gender • marriage or civil partnership • gender reassignment • pregnancy and maternity leave • sexual orientation • disability • race • colour • ethnic background • the nationality • religion or belief • age Discriminatory behaviour can take different forms including: • Direct discrimination • Indirect discrimination • Harassment • Victimisation All such conduct adversely affects study/working conditions for staff and students and is unacceptable. All forms of discriminatory behaviour will be regarded very seriously and may be grounds for disciplinary action or exclusion. In particular, persistent or gross harassment will be treated as grounds for disciplinary action including dismissal or expulsion from the school. Some general examples of harassment may include: • Unwanted physical contact • Verbal and written harassment through jokes, gossip and slander • Bullying • Verbal/physical intimidation • Coercion to participate in unwanted activities • Isolation or non-co-operation. If you feel that you are being subjected to any form of harassment by another member of staff or a student, do not feel that it is your fault or that you have to tolerate it. There are a number of courses of action, which you can take. For students: • Talk to your trainer. • If possible make it clear to the person causing the offence that it is unacceptable to you. • Get support from a friend or colleague to help you explain your feelings to the person harassing you. • Speak to the Managing Director of the school For trainers & administrative contracted staff: • Talk to the Managing Director. • If possible make it clear to the person causing the offence that it is unacceptable to you. • Get support from a friend or colleague to help you explain your feelings to the person harassing you. • Keep records of relevant incidents which distress you • Use the school grievance procedure Throughout any formal or informal procedures that deal with harassment the principal objective is that of identifying the underlying issues and eliminating the cause of offence as quickly as possible and with minimal recrimination. Please visit: https://www.gov.uk/equality-advisory-support-service Other grounds for exclusion: Europrotocol has a written policy (see above) which makes clear that abusive behaviour is unacceptable within the school. Copies of this are available on the Europrotocol’s website published in Terms & Conditions for Europrotocol courses which must be accepted by all students during the registration for the course and copies are given to all new trainers and staff. All students enrolled at the school are expected to abide by the tenets of this policy: failure to do so may in extreme cases result in students being excluded from the school and their courses curtailed. Additionally all trainers’ contracts make clear that contracted employees of Europrotocol may be liable to misconduct which is defined in contracts as ‘physical or verbal abuse, intimidation of colleagues or clients; statements of a defamatory or racist nature; wrongfully claiming to hold qualifications which the trainer does not hold or cannot substantiate by supplying relevant original documentation; an irrevocable breakdown of relations with colleagues.’ The school deems that all forms of unacceptable behaviour as outlined above are disruptive to the learning of other students. For all existing and prospective students, our terms and conditions of enrolment clearly state that Europrotocol reserves the right to exclude from lessons anyone whose behaviour willfully “disrupts the learning of others.” Further information For any further information please contact us by email at info@europrotocol.com or by phone at +44(0)2034789509.
PRIVACY POLICY
The safety of your personal information is something that we take very seriously and we are committed to protecting and respecting your privacy. You may have heard of the General Data Protection Regulation (or GDPR); if you haven’t, it is a change in the legislation regarding how personal data can be stored and used and is effective from 25th May 2018. This updated Privacy Policy has been written in accordance with GDPR. This Privacy Policy explains how we use, process and protect your personal information for the purposes of communications, marketing and delivery of certain services. This includes data which we gather from you for email updates that we send, the use of our website and at events run by us (or on our behalf) which you attend. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. If you have any questions about what we have set out below then please contact us info@europrotocol.com. How do we collect your personal information? Personal information is anything that can identify you, for example, your name, email address, how you found out about our services, or how you’ve accessed our sites. We collect information about you if you have: • Consented to our newsletters • Attended one of our training events • Taken part in our research, evaluation or a survey In this policy we will go through each of these areas and explain how we collect your personal information and use it We will also go through: • We will never share your information with other organisations • Your rights • If you have any complaints • How to contact us If you have consented to newsletters When you subscribe to newsletters or emails from us, we require • Your name • Country • Your email address We will collect this information as part of your subscription to our mailing lists. A subscription to our mailing lists means that you will automatically receive email updates about Europrotocol related training activities. We will not email you unnecessarily or for a purpose that you have not agreed to. Our use and storage of personal information for email marketing and communications is based on your consent for us to do so. Therefore you will only receive emails and other information that you have consented to receive. You may withdraw your consent at any time by using the ‘unsubscribe’ link on any of our newsletters or sending an email to unsubscribe@europrotocol.com If you unsubscribe from our emails or withdraw your consent for us to use your personal information in this way, we will retain your information within our systems to prevent emails from being sent to you by us. We will retain this information only for as long as we require it for these purposes. Our emails may, from time to time, contain links to and from the websites of third parties (LinkedIn and similar). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Giving us your information via our website Sometimes we may ask you to provide us with your personal information on our website if you are subscribing to services advertised via our website, completing surveys or evaluation via our website, posting material or requesting further services. When you use these elements of our website, we may require: • Your name • Your email address • In some cases, your postal address • In some cases, information about your organisation and role We will use this information: • To carry out our obligations arising from any contracts entered into between you and us • To notify you of changes to our services, and to provide you with support in using our services. If you contact us for support in using our website, and we may keep records of such contact. • To provide you with information or services that you may have requested The use and storage of any personal information on the website will be based on legitimate interests. The legitimate interests we are pursuing are the operation of our website and the provision of our services. We will retain this information only for as long as we require it for these purposes. Security of our website This website was designed and is maintained by ProfWebDesign, an independent digital agency who take the security of any personal data processed on their websites seriously. Each member of the partnership is equally committed to information security and is responsible for their own systems to ensure the confidentiality, integrity and security of any personal data they process. Do consult their respective Privacy Policies for more information. Linking to other websites Our website may, from time to time, contain links to and from the websites of third parties. You can also share articles or features of our website through other sites such as Facebook or Twitter. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. If you have attended one of our events When you attend one of our events, we require: • Your name • Your email address • In some cases, your postal address • In some cases, information about your organisation and role • In some cases, payment information We will collect this information as part of your confirmation of attending an event. Our use and storage of personal information in relation to events are based on your consent for us to do so. We use this personal information to effectively organise and administer the event. Personal information will only be shared with other organisations where it is necessary to do so for this purpose. This includes, for example, providing the names of attendees to venues we are using. We will retain this information only for as long as we require it for these purposes. We may use external platforms to manage some of our events. Such platforms may be located outside the EEA, however, any such platforms shall be compliant with the EU-U.S. Privacy Shield Framework. EU Agenda and is one of the platforms that we use. If you attend our events as part of the group of presenters, sponsors or speakers, we may note your involvement in our emails relating to the event and on communication platforms, including social media. Such platforms may continue to store and use personal information according to their own processes. If you take part in research, evaluation or a survey We may ask you to evaluate our services, website or activities related to our services. This means we may ask you for your personal information such as: • Name • Address • Information about your organisation and your role We will only contact you about your responses if you have consented to be contacted. All the results that we publish will be anonymised unless you consent to be identified for any particular reason (for example you want to provide a quote in support of our work). We may use external platforms to manage some of our surveys. How do we share your information with other companies or organisations? We do not provide any personal information to third parties for commercial purposes, so we will never rent or sell your personal information to other organisations. If you have given us permission to contact you, we may pass on your details to third party companies and/or individuals to perform certain functions on our behalf (including delivering events, sending postal mail or email, academic/research projects related to our work, delivering certain aspects of our service, and processing card payments). If they require access to your personal information then we will make sure that: • The third party agrees to use it only for the agreed function(s) and not for any other purposes • The third party agrees to process the personal information in accordance with this Privacy Policy and as permitted by the UK’s data protection legislation We may also share your personal information with a third party if: • It is required or authorised to do so by law • It is necessary to enforce or apply our terms and conditions and/or other agreements; or to protect the rights, property, or safety of UKSIC, our customers, or others • It is required to arrange attendance at an event or similar benefit • We have your consent to do so Your Rights Where we use or store personal information relating to you, you have the following rights: • The right to be informed how your personal information is being collected, used or stored by us. This Privacy Policy advises you of • The right to access the personal information we hold which relates to you • The right to object to direct marketing by unsubscribing from it • The right to object to processing carried out on the basis of legitimate interests • The right to erasure of information we use or hold that relates to you • The right to data portability, so you can obtain or reuse your personal data for your own purposes across different services from one IT service to another in a safe and secure way • The right to have your data changed if its inaccurate or incomplete • The right to have your data restricted or blocked from our processing These rights apply to certain situations, but do not apply to others. The Information Commissioner’s Office’s guidance on each of the rights can be found. If you do want to exercise any of these rights then please contact us at info@europrotocol.com Personal data breaches We take any suggestion of a personal data breach seriously and will fully investigate it. As per the requirements of GDPR, we will alert the ICO within 72 hours if we believe a breach has occurred, and depending on the circumstances, also contact those who may be impacted. You can learn more about the obligations of organisations regarding personal data breaches on the ICO’s website here. Where we feel it necessary in the event of a breach, we may employ an external independent Data Protection Officer to investigate the matter on our behalf. Complaints If you are concerned about any aspect of our processing or personal information, please contact us at info@europrotocol.com Should we fail to resolve your concerns, you have the right to complain to the Information Commissioner’s Office. Please read this notice carefully and contact us if you have any queries by emailing us at info@europrotocol.com Changing this policy We reserve the right to change this Privacy Notice from time to time and suggest therefore that you review it periodically. We will make sure that if we do change this policy then it will be in accordance with GDPR. This version of the Privacy Notice was last updated on 15 May 2023