GENERAL TERMS & CONDITIONS
REGISTRATION & PAYMENT
How do I register for training courses at the Higher School of Etiquette? You can register online through the School's website https://www.etiquetteart.com/. Alternatively, you can, email all the required details to email@example.com. Booking Confirmation: Once we have processed your registration, we will send you a confirmation email along with your ticket. In case you do not receive a confirmation from us within 24 hours, please contact us via e-mail at firstname.lastname@example.org or by phone at + 374 91 244 488 (Yerevan, Armenia). Please note that by registering, you are pre-booking your participation in a training course or master class, before the start of which full payment is required. Enrollment on the course is guaranteed once payment has been received. Are there any deadlines for registration? We recommend that participants book as early as possible to avoid inconvenience, in doing so you will give us enough time for administration. What does the course fee include? The cost includes the training, relevant training materials (if stated in the program), coffee breaks, and printed certificates (if stated in the program). How can I pay and in what currencies? Payment can be made via bank transfer in Armenian Drams (AMD), US Dollars (USD), Euros (EUR) or Rubles (RUB). We also accept payments by all the main credit and debit cards through the School's website. *Please note that residents of the Republic of Armenia can only pay in Armenian drams.
CANCELLATION & REFUND POLICY
What should I do if the Higher School of Etiquette cancels a class? We do our best to make sure that all scheduled courses and master classes run as announced. However, unfortunately, sometimes courses are canceled. In this case we will refund you the full amount paid, unless you specify that you agree to keep the sum as an advance payment, which will be used at your request to participate in any course of your choice. In case of cancellation, the Higher School of Etiquette agrees to reimburse only the course fee and not other costs or expenses. What are the rules for booking, canceling, replacing and rescheduling classes? We try to be as transparent as possible about class cancellations and refunds, as we realize that sometimes cancellations are unavoidable. If you are unable to attend a training course, for objective reasons, we are always happy to accommodate you. We have the following cancellation policy: If for any reason you have to cancel your participation in a course or workshop, you must inform us about it in writing via e-mail (email@example.com). After reviewing your request, we will inform you of our decision by reply email. However, we would like to draw your attention to the fact that Our cancellation policy is as follows: If for any reason you have to cancel an agreed registration, this must be notified to us in writing by email and the cancellation fees will apply as set out below: - if you inform us that you cannot attend the lesson three days before the announced date, the amount paid cannot be refunded, - if you inform us that you cannot attend the lesson five days before the announced date, the amount paid will be refunded in the amount of 50%, - if you inform us that you cannot attend the lesson one week before the announced date, the amount paid will be refunded 100%.
POLICY ON DISCRIMINATION AND UNACCEPTABLE BEHAVIOUR
Aim: In keeping with its commitment to equal opportunity, the Higher School of Etiquette strives to create a harmonious working and learning environment based on equality and mutual respect, free from any form of discrimination. Unacceptable Behavior: Examples of unacceptable discriminatory behavior include treating a person negatively or unfairly because of their: - gender, - marriage or civil partnership, - gender reassignment, - pregnancy and maternity leave, - sexual orientation, - disability, - race, - skin color, - ethnic origin, - nationality, - religion or belief, - age. Discriminatory behavior can take many forms, including: - direct discrimination, - indirect discrimination, - harassment, - victimization. Any such behavior has a negative impact on the learning/working environment of employees and participants and is unacceptable. All forms of discriminatory behavior will be taken very seriously and may be grounds for disciplinary action or expulsion.