GENERAL TERMS & CONDITIONS
REGISTRATION & PAYMENT
How do I register for training courses of Higher School of Etiquette? You can register online through https://www.etiquetteart.com/. Alternatively, please forward all required details by email to firstname.lastname@example.org. Booking confirmation Once we have processed your registration, we will email you a confirmation with an invoice. However, if you do not hear from us within 24 hours, please contact us either by email at email@example.com or by phone at + 374 91 244 488 (Yerevan, Armenia). Please note that by registering you are provisionally booking your place on the training course. Full payment is required before the training commences. Your full enrollment is guaranteed once payment has been received. Are there any deadlines for registration? We encourage participants to book as early as possible in order to avoid disappointment and to allow us sufficient time for administration. What does the training course fee include? The fee includes tuition, relevant training materials (if announced in programme), working luncheons and refreshments during breaks, and printed certificates (if announced in programme). How can payment be made, and in what currencies? Payments can be made by bank transfer in Armenian drams (AMD), US dollars (USD), Euros (EUR) or Rubles (RUB) . We accept payments by all major credit and debit cards only through our website. *Please note that residents of the Republic of Armenia can only make payments in Armenian drams.
CANCELLATION & REFUND POLICY
What if Europrotocol cancels my training course? Unfortunately, training course cancellations do sometimes occur. Should this happen we will refund your money in full unless you indicate that you agree to be transferred to another training course date of your choice, valid for 12 months from cancellation date. Should Europrotocol cancel your training course, we are liable to refund only the cost of the training course and no other costs or expenses. What are your booking, cancellation, substitution and transfer policy? We try to be as fair as possible with cancellations and refunds as we understand cancellations are sometimes unavoidable. If you cannot attend the training course replacement participants are always welcome. Our cancellation policy is as follows: If for any reason you have to cancel an agreed registration, this must be notified to us in writing by email and the cancellation fees will apply as set out below: Cancelling your place If you notify Europrotocol in writing (via email) up to 28 days before the start date of a course, you will receive a full refund less an administration fee as follows:
POLICY ON DISCRIMINATION AND UNACCEPTABLE BEHAVIOUR
Aim: In line with its Commitment to equal opportunities, Europrotocol is committed to promoting a harmonious working and learning environment based on equality and mutual respect, free from any form of discrimination. Unacceptable behaviour: Examples of unacceptable discriminatory behaviour would include treating an individual unfairly due to their: • gender • marriage or civil partnership • gender reassignment • pregnancy and maternity leave • sexual orientation • disability • race • colour • ethnic background • the nationality • religion or belief • age Discriminatory behaviour can take different forms including: • Direct discrimination • Indirect discrimination • Harassment • Victimisation All such conduct adversely affects study/working conditions for staff and students and is unacceptable. All forms of discriminatory behaviour will be regarded very seriously and may be grounds for disciplinary action or exclusion. In particular, persistent or gross harassment will be treated as grounds for disciplinary action including dismissal or expulsion from the school. Some general examples of harassment may include: • Unwanted physical contact • Verbal and written harassment through jokes, gossip and slander • Bullying • Verbal/physical intimidation • Coercion to participate in unwanted activities • Isolation or non-co-operation. If you feel that you are being subjected to any form of harassment by another member of staff or a student, do not feel that it is your fault or that you have to tolerate it. There are a number of courses of action, which you can take. For students: • Talk to your trainer. • If possible make it clear to the person causing the offence that it is unacceptable to you. • Get support from a friend or colleague to help you explain your feelings to the person harassing you. • Speak to the Managing Director of the school For trainers & administrative contracted staff: • Talk to the Managing Director. • If possible make it clear to the person causing the offence that it is unacceptable to you. • Get support from a friend or colleague to help you explain your feelings to the person harassing you. • Keep records of relevant incidents which distress you • Use the school grievance procedure Throughout any formal or informal procedures that deal with harassment the principal objective is that of identifying the underlying issues and eliminating the cause of offence as quickly as possible and with minimal recrimination. Please visit: https://www.gov.uk/equality-advisory-support-service Other grounds for exclusion: Europrotocol has a written policy (see above) which makes clear that abusive behaviour is unacceptable within the school. Copies of this are available on the Europrotocol’s website published in Terms & Conditions for Europrotocol courses which must be accepted by all students during the registration for the course and copies are given to all new trainers and staff. All students enrolled at the school are expected to abide by the tenets of this policy: failure to do so may in extreme cases result in students being excluded from the school and their courses curtailed. Additionally all trainers’ contracts make clear that contracted employees of Europrotocol may be liable to misconduct which is defined in contracts as ‘physical or verbal abuse, intimidation of colleagues or clients; statements of a defamatory or racist nature; wrongfully claiming to hold qualifications which the trainer does not hold or cannot substantiate by supplying relevant original documentation; an irrevocable breakdown of relations with colleagues.’ The school deems that all forms of unacceptable behaviour as outlined above are disruptive to the learning of other students. For all existing and prospective students, our terms and conditions of enrolment clearly state that Europrotocol reserves the right to exclude from lessons anyone whose behaviour willfully “disrupts the learning of others.” Further information For any further information please contact us by email at firstname.lastname@example.org or by phone at +44(0)2034789509.